Quick tip: Before you sign up, make sure you are eligible and check all the ways you can deposit and withdraw money in $ for a smooth experience.
Sign Up And Check
Every account holder must be at least 18 years old and give accurate information when they sign up. You must verify your documents before your first withdrawal or if our support team asks you to. To make sure that all Canadian players use the game fairly, each person can only have one account.
Deposits & Withdrawals In $
Minimum deposit amounts start from 10 $. Withdrawal limits are typically set per day, week, and month, varying by payment method. In $, you should always use your own accounts to deposit and withdraw money. After successful verification, processing a withdrawal could take up to 72 hours.
What Users Must Do
Customers are responsible for keeping their login information safe and for any transactions that are made through their profile. If you think someone is doing something they shouldn't be doing, contact support right away.
Countries That Are Banned And Have Limited Access
People who live in areas with restrictions can't make profiles or use services. Before you play, check that your location in Canada is correct and follows the most recent regional laws.
Playing Responsibly
To help you stay in control of your activity, there are options like self-exclusion, deposit limits, and reality checks. You can find information about third-party help on our responsible play page.
Updates And Changes
The administration may change the rules from time to time, but using them shows that you agree. You will be able to see major updates clearly in your email or on your account dashboard.
Need Help?
If you have any questions or need help with your balance in $ or how to use your account as a Canadian member, please contact our customer service team at any time.
How To Check If You Can Use The Irish Platform
- Make sure you are at least 18 years old or meet the minimum age set by the laws in your area.
- You need to have government-issued ID, like a passport or national ID, because you need to show a photo to prove your identity.
- Make sure your residency is in one of the approved areas; service is not available in some countries.
- When you sign up, make sure the address you give matches the one on your documents.
- To confirm your email address, click the link that was sent to your inbox after you signed up.
- You might also be asked to show recent utility bills or bank statements that show your full name and valid address.
- Only use payment methods that you own.
- All financial information must match the registered account information in order to deposit or withdraw $; discrepancies can make transactions take longer or even stop your account.
If you are Canadian and service is available in Canada, follow the steps below to verify your identity after you create your profile.
If you have problems getting approval or sending in documents, please contact support.
A Full Guide To The Rules For Registering And Managing Your Account
- To start the signup process, you need to enter your real name, current address, phone number, email address, and date of birth.
- Only use your own information to create an account; accounts made with false or third-party information will be closed right away.
- To continue, confirm your email address with the code or link that was sent to you after you sent in your information.
Updates And Security For Your Account
- Make sure your password is strong and unique, and never share your login information with anyone else.
- If your personal information changes, make sure to quickly update your address and contact information. You may need to send official papers to prove that these changes are real.
Taking Care Of Your Balance In $
- Before you can participate, you need to put money into your account through approved channels.
- You can only withdraw $ to accounts that are in your name; you can't withdraw them to other people's accounts.
- Keep copies of transaction confirmations for your records.
- One person cannot register more than once. If you try to open more than one profile, you will lose your privileges and may even lose your money.
- If you have questions or problems getting in, you can get in touch with customer support directly through the platform's communication options.
Understanding The Rules For Betting And Getting Paid
Before you use a bonus, make sure you read the requirements for that bonus. A common welcome offer, for instance, might say that you have to play 30 times. This means that you have to use the first bonus amount thirty times on eligible games before you can ask for a withdrawal.
Meeting The Requirements For Playthrough
Slots usually count for 100% of the requirements, but table games often only count for 10% of the requirements. For example, if you play a slot with a €100 bonus and a 30x condition, you have to spin €3,000 before you can take your money out. Table games might need an even higher turnover to be eligible. Make sure to check which titles are not included.
Asking For A Withdrawal
- You can only ask for a payout after you have met all the requirements.
- When asked, show proof of identity, like a valid ID and proof of where you live.
- Most withdrawals in $ are processed within 48 hours, but the speed may depend on how you pay and whether your account is verified.
- E-wallets don't usually charge fees, but it's a good idea to read the cashier's terms to make sure you know how long it will take to process your payment and what your limits are.
- Check your account information to make sure it's correct so you don't have to wait, and check the limits on both deposits to $ and cashing out balances.
- If you meet all the requirements, your winnings will be transferred without any problems.
Bonuses And Promotions: Conditions For Unlocking And Withdrawal
- Activate available offers only after reading the specific requirements attached to each type.
- If bonus codes apply, make sure you enter them correctly when you make a deposit.
- Not all payment methods allow rewards, so check your bank's rules before making a deposit to $.
- Most welcome packages and deals that happen again and again have a playthrough multiplier that works on both the credit and any money you make from it. For instance, if you want to withdraw money after playing 35 times, you need to stake 35 times the amount you were credited.
- There are strict time limits: you must meet the turnover requirement within the time frame given (usually between 7 and 30 days), or the reward and any money made will be taken away automatically.
- Each offer may also limit the maximum conversion from free spins or complimentary balance, which would limit the payout no matter how much you win overall.
| Promotion Name |
Trigger/Requirement |
Playthrough Multiplier |
Clearing Period |
Maximum Withdrawal |
| Bonus for New Customers |
YES |
35 times |
30 Days |
5 times the bonus |
| Spins for free |
AUTO |
40x |
- |
$200 |
| Reload Offer for 7 Days |
CUSTOMER ENTRY |
30x |
Unlimited for 14 Days |
- |
To withdraw money from credited offers, you need to make at least one verified payment to $. If verification isn't complete, it may take longer to get the money.
Do not use more than one complimentary package at a time, as this could break the user agreement and get you in trouble.
Always check to see if the activities you want to do are allowed. Some table games or jackpot titles may not help you meet the requirements.
If you have any other problems, please contact support before making any transactions.
Important Rules For Deposits, Withdrawals, And Transaction Limits
- To make sure that processing is clear, always use the same payment method for both adding and taking money out.
- During your first withdrawal, confirm your identity. This will help things go more smoothly and is required by Canada law.
- A minimum deposit is usually 10 $, and you need at least 20 $ to cash out.
- Before sending larger amounts, check to see if there are daily, weekly, or monthly limits on each payment option.
- Don't try to withdraw money from more than one method at the same time, as this can cause account verification checks to happen.
Payment Methods And How Long It Takes To Process
Bank cards, e-wallets, and prepaid vouchers are some of the most common options, but they may not be available to all Canadian users.
Deposits to $ balance usually happen right away.
Depending on the provider's policies, it usually takes 1 to 3 business days to remove money from e-wallets and up to 5 days for bank transfers.
You can only process withdrawals after you have done any necessary account verification.
Tips For Seamless Transactions
- Keep your payment account details up-to-date and ensure the name matches your profile.
- Monitor your balance in $ and consider limits both on the provider and platform side.
- If a payment is delayed beyond standard processing times, contact customer support with transaction reference numbers for faster resolution.
Dispute Resolution And Player Support Procedures
- Contact customer assistance immediately through live chat or email for any issue concerning your account, payments in $, or promotional matters; support staff respond within 24 hours by default.
- Provide your user ID, a clear description of your concern, and relevant screenshots or transaction references.
Resolution Timeline And Escalation Steps
- If your concern relates to balance in $, withdrawal delays, or game malfunctions, expect a response within 24 hours.
- Most technical problems are fixed within three days.
- If you're not happy with the first answer, ask to speak to a supervisor.
- Within five business days, this second-level review is finished.
- If you can't resolve a conflict, ask for a formal dispute registration.
- Send all of your paperwork to the complaints email address.
- The compliance department will finish its review in 15 business days.
- If the issue persists, request details for regulatory or alternative dispute resolution (ADR) channels specific for Canadian customers.
- External mediation details are supplied without delay, along with necessary documentation from your previous correspondence.
Key Tips For Fast Resolution
- Retain digital copies of transaction receipts, chat logs, and emails related to your request.
- Use clear subject lines in all of your messages, like "Failed $ Withdrawal Request" or "Bonus Activation Issue."
- Be ready to talk on the phone or in person during business hours to speed up the process of verifying your identity or case.
The support team is available 24/7 and can handle all of the usual Canadian regulatory needs.
For privacy reasons, all data is handled according to Canada law and is never shared without permission.